Shipping policy

Last Updated: October 24, 2026

Thank you for choosing EchoGrove Gifts! Every order is carefully made to order and shipped with the goal of creating a meaningful gifting experience. We work hard to process and deliver your order as quickly as possible while maintaining the quality you expect.

FREE U.S. Shipping

We proudly offer FREE Standard Shipping on all U.S. orders.

Any available expedited shipping options and applicable charges will be displayed during checkout.

Order Processing

Our items are made to order.

Production takes 2–5 business days (Monday–Friday), depending on the product.

 Once your order ships, you'll receive a confirmation email with tracking.

Estimated Shipping Times

We partner with reliable U.S. and international production facilities to deliver your order as quickly as possible.

Contiguous United States (Standard, Free):

  • Production 2–5 business days + Transit 2–5 business days.
  • Most U.S. orders arrive within 5–12 business days of purchase.

Contiguous United States (Priority, $6.95):

  • Production 2–5 business days + Transit 1–2 business days.

Alaska, Hawaii & U.S. Territories

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, and other U.S. territories may require additional transit time.

  • Production Time: 2–5 business days
  • Transit Time: 5–10 business days plus 2-5 business days of production.

Canada

  • Transit Time: 4–10 business days plus 2-5 business days of production.

Europe

  • Transit Time: 2–7 business days plus 2-5 business days of production.

Australia & New Zealand

  • Transit Time: 5–15 business days plus 2-5 business days of production.

Rest of World

  • Transit Time: 5–20 business days plus 2-5 business days of production.

Please note that all delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.

Holiday orders: During November and December, production and carrier delays are common. Order early. We can't guarantee delivery by a specific holiday date unless noted at checkout.

Because we ship from multiple production partners, orders containing multiple items may occasionally arrive in separate packages.

Shipping Carriers

United States

USPS, FedEx, or other trusted carriers.

International

Orders are shipped using reputable international carriers and are typically delivered by your local postal service.

Order Tracking

Tracking information is provided in your shipping confirmation email.

You can also log into your account at echogrovegifts.com to view your order status at any time.

Customs, Duties & Taxes

For international orders, customs fees, duties, VAT, import taxes, or other government charges are the responsibility of the recipient.

EchoGrove Gifts accurately declares all international shipments in accordance with applicable regulations.

Lost, Delayed, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us at support@echogrovegifts.com with your order number.

We'll work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

For U.S. orders that have not been received within 60 days of shipment, we'll gladly provide a replacement or refund when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 60 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging (when applicable)

We'll promptly arrange a free replacement, refund, or another appropriate resolution under our 60-Day Happiness Guarantee.

Thank you for trusting EchoGrove Gifts to help celebrate life's meaningful moments. We're committed to delivering quality products backed by exceptional customer service.

EchoGrove Gifts is a DBA of ShopEase365 LLC.