Shipping policy
Last Updated: June 29, 2026
Order Processing & Shipping All items are custom-made to order. We typically process and ship orders within 1–3 business days (Monday–Friday). Once shipped, you’ll receive a confirmation email with tracking.
Shipping Times (Estimated) We partner with reliable U.S. and international printers for faster delivery:
- United States: 2–5 business days (most orders arrive in 3–4 days)
- Canada: 4–10 business days
- Europe: 2–7 business days
- Australia & New Zealand: 5–15 business days
- Rest of World: 5–20 business days
Note: Delivery times may vary due to customs processing, carrier volume, or holidays. We ship from multiple locations to get your order to you as quickly as possible.
Shipping Carriers
- U.S. orders: UPS, USPS, or trusted domestic partners with full tracking.
- International orders: Handled by reputable carriers and delivered via your local postal service.
Order Tracking Tracking is provided in your shipping confirmation email. You can also log into your account on echogrovegifts.com to view status.
Customs, Duties & Taxes For international orders, customs fees, duties, VAT, or import taxes are the responsibility of the recipient. We accurately declare all packages.
Free Shipping & Promotions We currently offer free shipping on all U.S. orders. Promotions are clearly marked at checkout.
Didn’t Receive Your Order? If your order hasn’t arrived within the estimated window, contact us at support@echogrovegifts.com with your order number. We’ll track it and resolve promptly. For U.S. orders not received within 30 days, we offer a full refund or replacement.
Damaged or Incorrect Items If your item arrives damaged or incorrect, contact support within 30 days of delivery with photos and your order number. We’ll arrange a free replacement or refund.
Echo Grove Gifts is a DBA of ShopEase365 LLC.