Shipping policy

Last Updated: August 8, 2026

Thank you for choosing EchoGrove Gifts! Every order is carefully made to order and shipped with the goal of creating a meaningful gifting experience. We work hard to process and deliver your order as quickly as possible while maintaining the quality you expect.

FREE U.S. Shipping

We proudly offer FREE Standard Shipping on all U.S. orders.

Any available expedited shipping options and applicable charges will be displayed during checkout.

Order Processing

All items are custom-made to order.

Orders are typically processed and shipped within 1–3 business days (Monday–Friday).

Once your order ships, you'll receive a shipping confirmation email that includes your tracking information.

Estimated Shipping Times

We partner with reliable U.S. and international production facilities to deliver your order as quickly as possible.

Contiguous United States (48 States)

  • Processing Time: 1–3 business days
  • Transit Time: 2–5 business days
  • Most customers receive their order within 3–8 business days from the date of purchase.

Alaska, Hawaii & U.S. Territories

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, and other U.S. territories may require additional transit time.

  • Processing Time: 1–3 business days
  • Transit Time: 5–10 business days

Canada

  • Transit Time: 4–10 business days

Europe

  • Transit Time: 2–7 business days

Australia & New Zealand

  • Transit Time: 5–15 business days

Rest of World

  • Transit Time: 5–20 business days

Please note that all delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.

Because we ship from multiple production partners, orders containing multiple items may occasionally arrive in separate packages.

Shipping Carriers

United States

UPS, USPS, or other trusted domestic shipping partners with full tracking.

International

Orders are shipped using reputable international carriers and are typically delivered by your local postal service.

Order Tracking

Tracking information is provided in your shipping confirmation email.

You can also log into your account at echogrovegifts.com to view your order status at any time.

Customs, Duties & Taxes

For international orders, customs fees, duties, VAT, import taxes, or other government charges are the responsibility of the recipient.

EchoGrove Gifts accurately declares all international shipments in accordance with applicable regulations.

Lost, Delayed, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us at support@echogrovegifts.com with your order number.

We'll work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

For U.S. orders that have not been received within 60 days of shipment, we'll gladly provide a replacement or refund when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 60 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging (when applicable)

We'll promptly arrange a free replacement, refund, or another appropriate resolution under our 60-Day Happiness Guarantee.

Thank you for trusting EchoGrove Gifts to help celebrate life's meaningful moments. We're committed to delivering quality products backed by exceptional customer service.

EchoGrove Gifts is a DBA of ShopEase365 LLC.