Refund policy

Last Updated: June 29, 2026

At Echo Grove Gifts, your satisfaction is important to us. We strive to create high-quality, meaningful keepsakes. Because most of our products are custom-made and personalized, we have the following policy:

Returns & Refunds

  • Custom & Personalized Items (jewelry, canvases, flags, apparel with custom designs): Final sale. Returns or refunds are accepted only for damaged, defective, or incorrect items.
  • Non-Custom Items: Eligible for return within 30 days of delivery if unused and in original packaging with tags.

How to Return or Exchange an Item

  1. Contact us within 30 days of delivery at support@echogrovegifts.com or call/text (817) 941-4400.
  2. Include your order number, photos of the issue (if applicable), and reason for return.
  3. Our team will review your request within 24–48 hours and provide next steps, including a return label if approved (do not return items without authorization).
  4. Package the item securely using the provided return label and drop it off at a UPS location. Do not ship to our original address.
  5. Once we receive and inspect the item, we will process your refund or replacement.

Approved Resolutions

  • Full refund to your original payment method (typically 3–5 business days after inspection).
  • Free replacement (usually shipped within 72 hours).

Important Notes

  • We charge a 30% restocking fee on approved returns of non-defective custom apparel, flags, and custom design items.
  • Health/wellness items are non-returnable.
  • Lost or misdelivered packages: If tracking shows delivered but you did not receive it, provide proof so we can assist with a replacement or refund.

European Union Customers You have a 14-day cooling-off period for non-custom items. Personalized items are exempt.

Questions? Contact our support team at support@echogrovegifts.com or (817) 941-4400 (Mon–Fri, 9 AM–5 PM CT). We’re happy to help.

Echo Grove Gifts is a DBA of ShopEase365 LLC.