Refund policy

Last Updated: August 8, 2026

At EchoGrove Gifts, we believe every gift should create a meaningful memory. We proudly stand behind the quality of every item we make, and we want you to shop with complete confidence.

60-Day Happiness Guarantee

If your order arrives damaged, defective, incorrect, or doesn't meet our quality standards, simply contact us within 60 days of delivery and we'll make it right.

Depending on the situation, we may provide:

  • A free replacement
  • A full refund
  • Another solution that ensures you're satisfied

Our goal is simple: We want you to love your purchase.

Returns & Refunds

Custom & Personalized Items

Because most EchoGrove Gifts products are custom-made specifically for you, personalized items (including jewelry, canvases, flags, apparel, and other custom designs) are considered final sale.

However, our 60-Day Happiness Guarantee still applies if your item:

  • Arrives damaged
  • Has a manufacturing defect
  • Contains an error caused by us
  • Differs from the item you ordered

If any of these occur, we'll make it right at no additional cost.

Non-Custom Items

Non-custom products may be returned within 60 days of delivery if they are:

  • Unused
  • In their original condition
  • Returned with original packaging and tags

How to Request a Return or Replacement

  1. Contact us within 60 days of delivery by emailing support@echogrovegifts.com or calling/texting (817) 941-4400.
  2. Include your order number, a description of the issue, and photos if applicable.
  3. Our team typically responds within 24–48 hours with next steps, including a prepaid return label if needed. Please do not return any item without authorization.
  4. Securely package the item and follow the return instructions we provide.
  5. Once your return is received and inspected, we'll promptly process your approved refund or replacement.

Approved Resolutions

Approved claims may receive one of the following:

  • Full refund to the original payment method
  • Free replacement
  • Another appropriate resolution based on the circumstances

Refunds are typically processed within 3–5 business days after approval, although financial institutions may require additional processing time.

Important Information

  • Because our personalized products are made specifically for each customer, returns are accepted only when an item arrives damaged, defective, incorrect, or otherwise qualifies under our 60-Day Happiness Guarantee.
  • Health and wellness products are non-returnable for safety reasons.
  • If your tracking shows "Delivered" but you did not receive your package, please contact us promptly. We'll work with the carrier and assist in resolving the issue.

European Union Customers

Customers located within the European Union have a legal 14-day cooling-off period for eligible non-personalized purchases.

Personalized and custom-made products are exempt under applicable EU consumer protection laws.

Questions?

We're always happy to help.

Email: support@echogrovegifts.com

Call or Text: (817) 941-4400

Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Thank you for choosing EchoGrove Gifts. As a family-owned business, we appreciate your trust and are committed to providing exceptional products and customer service.

EchoGrove Gifts is a DBA of ShopEase365 LLC.