Shipping Policy
Shipping Information
Order Processing Time
All jewelry orders are custom-made and typically processed and shipped within 1–3 business days. Once shipped, delivery times vary by location.
Shipping Times by Location
We ship orders from our fulfillment partners in the United States (Florida) and Europe (Amsterdam).
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United States: 2–5 business days
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Canada: 4–10 business days
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Europe: 2–7 business days
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Australia & New Zealand: 5–15 business days
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Rest of the World: 5–20 business days
Delivery times may vary due to customs processing or local carrier delays.
Shipping Carriers
Orders within the U.S. are shipped via UPS or trusted domestic carriers.
International orders are handed off to your local postal service once they arrive in your country.
Order Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details.
Please check both your inbox and spam folder.
Customs, Duties & Taxes
Customs fees, duties, or VAT charges (if applicable) are the responsibility of the recipient.
We label all shipments accurately, but customs policies vary by country. Please consult your local customs office for details.
Didn’t Receive Your Order?
If your order hasn’t arrived or appears delayed, please contact us at:
📧 support@echogrovegifts.com
Include your order number from the confirmation email so we can assist you quickly.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact our support team within 30 days of delivery and include a photo of the item.
We’ll gladly arrange a replacement. Please do not return items without authorization.
Product Appearance Disclaimer
We make every effort to accurately display our products. Some listings use professional renderings to represent design details.
Minor variations may occur, but if you believe your item is defective, please contact support for review.