Refund Policy
Refund Policy
At Echo Grove Gifts, many of our items are made to order and personalized, and we take pride in creating meaningful keepsakes just for you.
Returns & Refunds
Because our products are custom-made, all personalized and made-to-order items are final sale and cannot be returned or refunded, except in cases of damage, defects, or errors on our part.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@echogrovegifts.com with your order number and clear photos of the issue. We will gladly replace the item or issue a refund where appropriate.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately so we can make it right. Do not return items without authorization from our support team.
Exchanges
Since our items are custom-made, we do not offer traditional exchanges. If an error occurs, our support team will work with you to resolve the issue as quickly as possible.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return non-custom items within 14 days of delivery, provided the item is unused and in its original packaging. Personalized or custom-made items are exempt from this policy in accordance with EU regulations.
Refund Processing
If a refund is approved, it will be issued to your original payment method within 10 business days after approval. Processing times may vary depending on your bank or card issuer.
If you have any questions, please contact us at support@echogrovegifts.com.